Course: Level 2 National Certificate for Door Supervisors.

Duration: The course will take 15 hours for each of the two units, including the two examinations.

Cost:. £180.

Venue: Droitwich, across the UK or at your premises.

What is the BIIAB Level 2 National Certificate for Door Supervisors?

The SIA issues licences to door supervisors who meet their criteria. In the interests of the industry as a whole and in support of its licence to practice, the SIA invited BIIAB and City & Guilds to work together to develop the BIIAB Level 2 National Certificate for Door Supervisors.

To qualify for an SIA licence you will need to satisfy three requirements:

Pass an identity check
Pass a criminal records check
Possess a recognised door supervisor qualification.

The BIIAB Level 2 National Certificate for Door Supervisors is such a recognised qualification and consists of two units:

Unit 1 - Roles and Responsibilities of Door Supervisors - Including how to comply with the law, admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force, how to deal with emergencies, drugs, arrest, scene preservation and report writing.
Unit 2 - Conflict Management for Door Supervisors - Takes candidates through managing conflict by applying dynamic risk assessment approaches, understanding the importance of self-awareness and acting proactively; how to resolve and learn from conflict.

Who is this qualification for?

The Level 2 National Certificate for Door Supervisors is designed for those who wish to work in the industry; and is awarded to those who pass two examinations covering the basic knowledge and responsibilities of the occupation.

This nationally recognised qualification is the industry standard and enables a door supervisor to apply for a licence to practice.

Are there any exemptions to this qualification?

If you have completed a door supervisor training course and/or qualification you may be exempt from some or all of the SIA's training and qualification requirements. For a list of SIA's exemptions, visit www.the-sia.org.uk

Candidates who have previously achieved the BIIAB Level 2 National Certificate for Door Supervisors - Licensed Premises; and also hold the updated modules for Fire Safety, Drugs Awareness and Conflict Management are entitled to full exemption.

If you have full exemption, you must contact BIIAB to request an Exemption Registration Form, providing your full name, address and date of birth. The form needs to be completed and returned to BIIAB so that your details can be sent to the SIA to confirm your exemption. Failure to submit this form will mean that your licence application cannot be processed by the SIA. The cost of obtaining exemption from BIIAB is £11.75 (including VAT).

What does the qualification cover?

Unit 1 - Roles and Responsibilities of Door Supervisors:

The role of the door supervisor
Behavioural standards
Customer service skills
Health and safety at work
Civil and criminal law
The law in relation to licensing
Equal opportunities
Young persons
How to comply with regulations as a door supervisor
Searching people
Eviction/ejection
Offensive weapons
First aid and emergencies
Drugs
Arrest
Incident recording and scene preservation.

Unit 2 - Conflict Management for Door Supervisors:

Introduction to communication skills and conflict management
Self-awareness
Avoiding conflict
Effective communication and customer service skills
Recognising and defusing conflict
Maintaining space
Defusing high risk conflict
Resolving and learning from conflict.

What are the benefits of obtaining this qualification?

On successful completion of each unit, candidates receive a nationally recognised certificate awarded by the BIIAB. The BIIAB Level 2 National Certificate for Door Supervisors overarching certificate will be awarded once both units have been successfully completed.

Why choose the BIIAB Level 2 National Certificate for Door Supervisors?

BIIAB is the wholly-owned awarding body of BII, the professional body for the licensed retail sector, which has the fastest growing professional membership of over 17,500.

With over 24 years of experience, BIIAB is the market leader in developing and awarding qualifications for the licensed retail sector.

BIIAB processed over 190,000 qualifications during 2005.

All BIIAB qualifications provide solutions to specific market requirements, deliver real business benefits, and support careers in licensed retail for every type of premises.

BII and BIIAB offer support and qualifications at every stage of your career.

A handbook is available which outlines the content of the course, and contains all the knowledge required to pass the examination.

What does the assessment involve?

There are two examinations, one for each unit.

Each examination has 40 multiple-choice questions and will take one hour. While Unit 1 is a conventional multiple-choice paper, Unit 2 requires you to watch video clips before answering the questions.